FAQ

1.How do I track my order?
You will receive an e-mail with tracking numbers.

2.If I forgot my password. What should I do?
Please follow instructions given below to get your password.
(1) Visit the 'My Account' page.
(2) Click on the link named 'Forgot your Password?'.
(3) Provide your email address in the resulting page.
Your password (a new randomly generated or the old one) will be mailed to your email address immediately. If you are provided a new password, you can change your password after logging in with your new password and clicking the -Change Password- link in the 'Your Account' page.

3. What is your privacy policy?
We take privacy very seriously at our company and have the following privacy policy in place: We only collect information that we require to process your order, such as your mailing address and credit card details. All information is kept completely confidential and private and will never be rented, sold or shared.

4. What should I do if I couldn't find the items I want on the website?
If you cant find the item on our website by using keyword search, you can check the category and advanced search to try to find out the items. Also, you can contact us, our Abned.com staffs will be glad to help you locate the item you are looking for.

5.How can I be sure that you will deliver my dress on the promised date?
We calculate delivery dates very carefully, even under these unusual circumstances. We have added capacity at our work rooms to ensure that we meet every customer's delivery date.

6.How long will It take to delivery?
Total delivery time is composed of two parts. The first part is the processing time. This is the time from when your payment is received to when we gather up all the items and package them. The second part is the actual shipping time. This is the time that it takes for the package to be delivered by the couriers to the destination. Standard shipping normally takes 7-10 days, and express shipping normally takes 3-5 days. Processing takes 1-3 days normally.

7. Are the packages insured?
Shipping with couriers is insured and can be tracked online. Once your goods are sent out we will email you with a tracking number so you can trace your delivery any time you want.

8.How to make an order from your website?
Here are some step-by-step instructions to help you make an order from our website:
(1) Choose your favorite merchandise,pls write your color,size clearly.
(2) ADD the goods into "shoppingcart",filling in your info(add,zip code,email,tel,etc.) more precise so that we can timely delivery.
(3) If you want to receive merchandise faster, you can pay more money to choose the fast delivery
(4) Choose your payment way,you can select both "Visa" and "MasterCard",meanwhile fill in your Credit Card information.
(5) Click "check out" to finish all the process.If you have something to learn more, please contact our Customer Service ([email protected])!